Terms & Conditions

TRADE TERMS & CONDITIONS

GENERAL 

The following terms and conditions apply to every offer, quotation, acceptance, and contract for the supply or sale of goods by Simpsons London LLP. No change to these terms and conditions shall be deemed part of the contract unless agreed to in writing by Simpsons London first. Your statutory rights are not affected by these conditions. 

PAYMENT 

A non-refundable deposit of 50% of the order value and 100% payment for non-Simpsons London LLP goods is required at the point of order. The full price must be paid and cleared prior to delivery. Fabric, including leather orders, is payable in full at the point of order. All prices are exclusive of VAT unless otherwise stated and can be paid via all major debit and credit cards. 

TRADE ACCOUNTS 

Simpsons London LLP reserves the right to deny opening a trade account or remove trade status at any time. Trade accounts will be opened on a proforma basis until Simpsons London agrees to change this to credit status. 

PRICING 

Simpsons London LLP reserves the right to change prices if deemed necessary on all orders and quotes at any time. Prices given over the phone and on our price lists are for guidance only and may vary depending on exact requirements. All prices shown on the website and in brochures are exclusive of VAT. Delivery charges are clearly highlighted in quotes and invoices. 

LEAD TIMES 

The time required to create a product is dependent on complexity and quantity and may vary from month to month. Approximate lead times will be quoted on every order but can sometimes change beyond our control. Any promise made, whilst done so in good faith, is not guaranteed, and we shall not be liable for any consequence of a delay. Intermediary agents shall be deemed the agent of the purchaser. Title and risk of the goods shall only pass to the customer on delivery. 

DELIVERY 

Delivery is an additional charge, clearly highlighted in quotes and invoices, and subject to change due to fluctuating transport costs. 

ACCEPTANCE OF GOODS 

It is the responsibility of the customer to ensure suitable access for larger goods, such as furniture. If a bespoke item does not fit on delivery, the customer will still be charged, and Simpsons London LLP is unable to accept such items back. Customers must advise of any potential access issues so that suitable plans can be put in place. The delivery charge does not cover the removal of doors or windows to allow the free passage of goods to a certain location. If packaging shows signs of damage, it must be noted on the delivery slip. All goods must be unpackaged and checked within 48 hours, and any damage notified in writing immediately along with images. In case of damage, the customer must not discard the packaging. Where the customer accepts or is deemed to have accepted any goods, Simpsons London LLP will have no liability for those goods. The customer shall be deemed to have accepted the goods following successful delivery. 

If delivery is delayed at the customer’s request beyond the agreed delivery date, Simpsons London LLP reserves the right to charge storage fees at a rate of £100 per week. 

PRESENTATION OF FINISHED GOODS 

Due to the handmade nature of our products, all items are unique and may differ slightly from the items shown in terms of both colours and size. It is not always possible to achieve exact precision of measurements, and a certain degree of tolerance is expected. All sizes are approximate, and colours may vary visually due to photographic means and other online publishing processes. It is the purchaser’s responsibility to check suitability before placing an order. Reasonable allowance must be made for any slight differences in the finished product. Leather colours may vary from batch to batch. For a perfect colour match, clients should request a cutting for approval. 

OWNERSHIP 

Title to and ownership of the relevant goods remain the absolute and unencumbered property of Simpsons London LLP until payment in full is received. 

LIABILITY 

All goods are supplied by us on the condition that our liability for any fault or defect in the quality, condition, description, or fitness for any purpose is limited to the sum not exceeding the purchase price of the goods. Under no circumstance shall Simpsons London be liable for indirect or consequential loss or damage. 

COPYRIGHT AND SALE 

All samples and designs supplied by Simpsons London LLP are protected by UK and international copyright and other intellectual property laws. Designs remain the property of Simpsons London LLP even after sale. Unauthorised reproduction or copying of products or images belonging to Simpsons London may result in legal action. Orders are accepted, and goods and samples supplied on the contractual understanding that they will not be offered for resale, directly or indirectly. They shall not under any circumstances be sold other than as Simpsons London LLP products. 

ERRORS & OMISSIONS 

Every effort has been made to provide accurate product information on the website, price lists, brochures, and texts. However, no guarantee may be taken or inferred as to their absolute accuracy, and Simpsons London LLP accepts no liability for any errors or omissions. 

GUARANTEE 

Our products are guaranteed for 36 months from the date of delivery against faulty workmanship and materials. This guarantee does not cover distaste in the overall look, third-party products, fair wear and tear, neglect, abuse, misuse of goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat, or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or insects, theft, or accidental damage or loss caused by a third party. By placing an order with Simpsons London LLP, you are deemed to have read, understood, and agreed to the terms and conditions outlined herein. 

DAMAGES 

Every effort is made to ensure products arrive in perfect condition, but damage can occasionally occur. If packaging shows signs of damage, it must be noted on the delivery slip. All goods must be unpackaged and checked within 48 hours, and any damage notified in writing immediately along with images. Customers must not discard packaging in case of damage. We cannot accept liability, and no claim can be made if products are used, installed, or altered in any way. This includes changes in appearance, performance, or defects resulting from post-purchase treatments, such as spraying, flame-proofing, or stain-repelling applications. 

CLAIMS 

We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged, or wrongly delivered goods, beyond the value of the actual goods supplied. In the event of an accepted claim, we will endeavour to repair the defective goods. If repair is not possible, we will offer a replacement or a refund if no suitable replacement is available. 

CANCELLATION & RETURNS 

Bespoke, made-to-order and customised items cannot be cancelled, returned or refunded once production has commenced. 

DATA PROTECTION 

We agree to comply with our data protection obligations. Information provided when placing an order is held securely and will not be shared or sold to third parties. 

FORCE MAJEURE 

If Simpsons London LLP is prevented from fulfilling its obligations by a cause beyond its reasonable control, including but not limited to extreme weather, natural disaster, industrial action, war, or import/export regulations, we will not be deemed to be in breach of contract. If the contract is delayed or cancelled as a result of force majeure, we accept no liability to compensate for any loss or damage caused.